BANNED FROM ALL KROGER STORES
FOR USING TOO MANY COUPONS?

 

 

It’s true … Read all about it …

 

The story first appeared in The Cincinnati Post on Nov. 30 and elsewhere in print and online:



 

·        The Cincinnati Post:
http://news.cincypost.com/apps/pbcs.dll/article?AID=/20071130/NEWS01/711300360

 

 

 

More details coming soon … including:

 

  • Link to the letter from Kroger telling a customer they were no longer welcome at any Kroger because of that person’s use of too many coupons.

 

  • Copy of Kroger (Great Lakes) coupon policy and weasel ways in regards to how they less than “Gladly Accept All Competitors’ Coupons” and how to keep people to “One Coupon Per Customer Per Day” or less … and try to avoid giving gift cards (like they would have gotten at the competitor).

 

  • Scanned image of the box of chocolates he received Nov. 15 that said, “Look inside for a gift selected especially for you!  Thanks for being one of our best customers!”  And, inside, two Dove chocolates … dark and not so sweet … and, ironically, a COUPON for $1 off a bag of Dove chocolates at Kroger … that he can’t use … because he took them too many coupons!

 

 

Also to be posted soon:

 

Thomas Stone’s letter (Dec. 5) to Dave Dillon, CEO of Kroger …

 

 

Excerpt:

“Mr. Dillon,

Just as your great grandfather opened and operated the first grocery stores that bore the family name, so did my grandfather.  If they were alive today to visit a modern Kroger or Giant Eagle grocery, I’m sure they’d be impressed by much of what they’d see compared to their first locations of “Dillon’s Grocery” (in Sterling, Kansas) and “Stone’s Grocery” (in Mobile, Alabama).  But I’m certain they’d both be shocked and appalled at the way Kroger has treated me – up to and including banning me from all your stores for the “crime” of using too many coupons. 

 

I didn’t think it was a crime to use coupons or complain about poor customer service experiences.  But your company is certainly treating me like a criminal.

 

As one friend said to me, “That just sounds down-right un-American.  I can’t believe they can do that.  I’ve never heard of such a thing.  That’s crazy.” 

 

I hope you will do the right thing and remove this absurd ban, perhaps apologize (or have those responsible for this bad choice do so), and fix the “bait and switch” misleading advertising your pharmacies use – by either getting rid of the hassles that your pharmacies put customers through when they ask you to make good on their promise that ‘We Gladly Accept All Competitors Coupons’ or else stop advertising such a claim and discontinue it as a policy.

 

…”